Note: for online sales, businesses must deliver goods within 30 days unless another timeframe has been agreed with the customer. Customers also keep their legal rights if goods are faulty, not as described, or unfit for purpose.
At Custom Apron, we aim to make the delivery process clear from the point of order. This shipping policy explains delivery costs, estimated delivery times, tracking, courier limits, and what happens if an order is delayed, lost, faulty, or incorrect.
Delivery Costs And Timing
Delivery costs are calculated at checkout based on the order details, delivery location, parcel size, parcel weight, and delivery service selected.
For standard non-custom orders, we usually aim to dispatch and deliver within 8 to 10 working days, depending on stock availability and the delivery address.
For custom-made, printed, embroidered, logo, name, or personalised apron orders, production and delivery may take 3 to 4 weeks. This longer timeframe applies because the item is made or finished according to the customer’s order details.
If a longer delivery period applies to your order, it will be treated as an agreed delivery timeframe. Under UK online selling rules, goods should be delivered within 30 days unless a different timeframe has been agreed.
Custom And Personalised Orders
Custom Apron produces made-to-order items, including aprons with names, logos, embroidery, printing, images, business branding, or chosen measurements.
Because these items need extra production time, delivery may take longer than standard stock items. Estimated delivery times will depend on:
- Product type
- Order size
- Material availability
- Design approval, where required
- Printing or embroidery time
- Courier delivery time
If we expect a delay beyond the estimated timeframe, we will contact you with an update.
Shipping Restrictions
We currently cannot deliver to PO boxes.
Available delivery options may depend on:
- Delivery postcode
- Parcel size and weight
- Product type
- Courier availability
- Destination country, where international delivery applies
Some remote UK areas may take longer to reach. This can include certain Scottish Highlands, Islands, Northern Ireland, Channel Islands, and other remote delivery zones.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where tracking is available.
Tracking updates are controlled by the courier after dispatch. If tracking has not updated for a short period, this may be due to courier scanning delays.
Missed Deliveries And Incorrect Addresses
Customers are responsible for entering the correct delivery address at checkout.
If a parcel cannot be delivered because the address is incomplete, incorrect, or unavailable for delivery, the parcel may be returned to us by the courier. Additional delivery charges may apply before the order can be resent.
If the courier attempts delivery and no one is available, please follow the courier’s instructions for redelivery, collection, or delivery rearrangement.
Delayed Or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us so we can check the tracking and raise an enquiry with the courier if needed.
If the courier confirms that a parcel has been lost in transit, we will review the order and arrange a suitable resolution. This may include a replacement or refund, depending on the item and order details.
Returns And Exchanges
Returns and exchanges are handled under our Refund Policy.
For eligible non-custom items, customers may request a return under UK consumer cancellation rights. Custom-made, printed, embroidered, engraved, or personalised items usually cannot be returned for change of mind, unless they are faulty, damaged, or incorrect.
If an item arrives faulty, damaged, or incorrect, please contact us with your order number and clear photos. UK customers have legal rights where goods are faulty, not as described, or not fit for purpose.
Return Shipping
For change-of-mind returns on eligible non-custom items, customers are responsible for return shipping costs unless stated otherwise.
For faulty, damaged, or incorrect items caused by our error, Custom Apron will cover reasonable return postage after the issue has been reviewed and approved.
We recommend using a tracked delivery service for returns. Custom Apron is not responsible for returned parcels lost or damaged in transit.
International Shipping
For orders delivered outside the UK, customers may be responsible for customs duties, import taxes, courier handling charges, and local fees.
International delivery times may vary due to customs checks, courier delays, local holidays, or import processing.
Returned international parcels should be clearly marked as:
Returned Goods
Incorrect customs labelling may cause delays, extra fees, or refusal at customs.
Contact Us
For delivery questions, delayed orders, tracking support, or damaged parcels, please contact:
Please include your order number, full name, delivery postcode, and a short message explaining the issue.