At Custom Apron, we respect your privacy and handle personal information responsibly. This Privacy Policy explains what information we collect, how we use it, why we use it, how long we keep it, and the rights you have under UK data protection law.
This policy applies when you visit our website, place an order, contact us, subscribe to marketing, or use any of our online services.
Custom Apron processes personal data in line with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations, also known as PECR.
Who We Are
Custom Apron is the data controller for personal information collected through this website.
Business Name: Custom Apron
Email: info@customapron.co.uk
Address: [Insert UK Business Address]
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
Information We Collect
We may collect the following types of information:
|
Type Of Information |
Examples |
|
Identity Information |
Name, billing name, delivery name, company name |
|
Contact Information |
Email address, phone number, billing address, delivery address |
|
Order Information |
Products ordered, customisation details, logo files, embroidery details, order notes |
|
Payment Information |
Payment status, payment reference, billing details. Full card details are handled by payment providers |
|
Technical Information |
IP address, browser type, device type, time zone, operating system |
|
Website Usage Information |
Pages viewed, products viewed, basket activity, time spent on the website |
|
Marketing Information |
Email preferences, consent choices, unsubscribe records |
|
Customer Service Information |
Messages, return requests, complaint details, uploaded photos linked to an order issue |
How We Use Your Information
We use personal information for the following purposes:
|
Purpose |
Information Used |
Lawful Basis |
|
Processing orders |
Identity, contact, order, and payment information |
Contract |
|
Making custom products |
Order details, logo files, names, embroidery or print instructions |
Contract |
|
Delivering orders |
Name, address, phone number, email, order details |
Contract |
|
Customer support |
Contact details, order history, messages, photos |
Contract or legitimate interests |
|
Handling returns and refunds |
Order details, payment status, customer messages |
Contract or legal obligation |
|
Fraud prevention |
Technical, payment, and order information |
Legitimate interests |
|
Website performance |
Usage and technical information |
Legitimate interests or consent, depending on cookie type |
|
Marketing emails |
Name, email, marketing preferences |
Consent or soft opt-in where allowed |
|
Legal and accounting records |
Order, payment, tax, and contact details |
Legal obligation |
Under UK GDPR, organisations need a lawful basis before using personal information. These bases include consent, contract, legal obligation, and legitimate interests.
Custom Orders and Uploaded Files
If you place a custom apron order, we may collect names, logos, images, artwork, business branding, measurements, or design instructions supplied by you.
We use this information only to process your order, produce your item, provide customer support, and keep order records where required.
Please make sure you have the right to use any logo, image, artwork, or brand file uploaded to our website.
Marketing Communications
We may send marketing emails if you have opted in, or where UK law allows us to contact existing customers regarding similar products.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at info@customapron.co.uk
- Updating your marketing preferences, where available
We do not sell your personal information to other companies for their own marketing.
Sharing Your Information
We may share personal information with trusted service providers where needed to run our business and complete your order.
This may include:
|
Recipient Type |
Reason For Sharing |
|
Payment providers |
To process payments securely |
|
Delivery companies |
To deliver your order |
|
Website hosting providers |
To operate the website |
|
Email platforms |
To send order updates or marketing emails |
|
Print or embroidery partners |
To complete custom apron orders, where applicable |
|
Professional advisers |
For accounting, legal, tax, or business support |
|
Public authorities |
Where required by law |
All service providers must handle personal information securely and only use it for the agreed service.
International Transfers
Some service providers may process information outside the UK. Where this happens, we will use appropriate safeguards required by UK data protection law, such as adequacy regulations or approved contractual protections.
Data Retention
We keep personal information only for as long as needed for the reason it was collected.
|
Data Type |
Typical Retention Period |
|
Order records |
Up to 6 years for tax and accounting purposes |
|
Customer support messages |
Up to 3 years after the issue is closed |
|
Custom order files |
Kept only as long as needed for production, support, and order records |
|
Marketing records |
Until you unsubscribe or withdraw consent |
|
Website analytics data |
Based on cookie settings and analytics provider limits |
|
Refund and return records |
Up to 6 years where needed for business records |
We may keep certain information longer if required for legal claims, fraud prevention, tax records, or regulatory duties.
Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, or alteration.
These measures may include:
- SSL encryption on website pages
- Restricted staff access
- Secure payment processing through third-party providers
- Password protection and account controls
- Internal procedures for handling customer data
- Regular review of data access and storage practices
No online system can be guaranteed as completely secure, but we take practical steps to protect customer information.
Cookies And Similar Technologies
Our website uses cookies and similar technologies to support shopping functions, improve website performance, remember preferences, and measure website activity.
PECR applies to cookies and similar technologies in the UK. The ICO states that these rules apply even where cookie data is anonymous. Non-essential cookies generally need clear information and user consent before use.
You can manage cookies through our cookie banner, where available, or through your browser settings. Blocking some cookies may affect basket, checkout, account, or preference features.
Types Of Cookies We May Use
|
Cookie Type |
Purpose |
|
Strictly Necessary Cookies |
Needed for basket, checkout, login, security, and core website functions |
|
Performance Cookies |
Help us understand website traffic, product views, and page performance |
|
Functionality Cookies |
Remember preferences such as store view, currency, or previous browsing activity |
|
Marketing Cookies |
Support advertising, retargeting, and campaign measurement where consent is given |
|
Security Cookies |
Help protect accounts, forms, payments, and website sessions |
Cookie List
The cookies below may be used depending on the website platform, settings, and services active on the site. This table should be checked against the live website before publication.
|
Cookie Name |
Purpose |
|
CART |
Links a visitor to their shopping basket |
|
CATEGORY_INFO |
Stores category data to support faster page loading |
|
COMPARE |
Stores items added to the compare list |
|
CURRENCY |
Saves selected currency preferences |
|
CUSTOMER |
Stores an encrypted customer ID |
|
CUSTOMER_AUTH |
Indicates customer login status |
|
CUSTOMER_INFO |
Stores encrypted customer group information |
|
CUSTOMER_SEGMENT_IDS |
Stores customer segment references |
|
EXTERNAL_NO_CACHE |
Indicates cache status |
|
FRONTEND |
Stores the website session ID |
|
GUEST-VIEW |
Allows guest users to view or edit orders where enabled |
|
LAST_CATEGORY |
Records the last category viewed |
|
LAST_PRODUCT |
Records the most recent product viewed |
|
NEWMESSAGE |
Indicates new account or website messages |
|
NO_CACHE |
Indicates cache permission status |
|
PERSISTENT_SHOPPING_CART |
Links basket and browsing history where enabled |
|
POLL |
Stores poll participation information |
|
POLLN |
Records poll voting information |
|
RECENTLY_COMPARED |
Stores recently compared products |
|
STF |
Stores products shared by email where enabled |
|
STORE |
Saves selected store view or language |
|
USER_ALLOWED_SAVE_COOKIE |
Records cookie preference choice |
|
VIEWED_PRODUCT_IDS |
Stores recently viewed product IDs |
|
WISHLIST |
Stores encrypted wishlist product data |
|
WISHLIST_CNT |
Stores the number of wishlist items |
Links To Other Websites
Our website may include links to third-party websites, payment providers, delivery partners, or social media pages. We are not responsible for the privacy practices, content, or security of websites we do not operate. Please read their privacy policies before sharing information with them.
Your Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing relies on consent
- Complain to the Information Commissioner’s Office
The ICO privacy notice checklist includes the need to tell people which rights apply and how they can complain to a supervisory authority.
To use your rights, contact us at info@customapron.co.uk.
We may need to verify your identity before completing your request.
Children’s Privacy
Our website is intended for customers aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and remove it where appropriate.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
Last Updated: 4 May 2026
Contact Us
For questions, data requests, cookie questions, or privacy concerns, please contact:
Custom Apron
Email: info@customapron.co.uk
Address: [Insert UK Business Address]
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal data has been handled.